Terms and conditions
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Please read these terms of use carefully before you start to use the website (“our site”) or place any orders with us. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
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RELIANCE ON INFORMATION POSTED & DISCLAIMER
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The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
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INFORMATION ABOUT US
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We strive to sell matchless British luxury home accessories, products and spaces, including apartments and other interior designed spaces. We are passionate about luxury hand made furniture, clocks, lighting, handmade watch boxes, sterling silver bathroom products and other goods and accessories. From our London base we aim to create outstanding contemporary and yet classic British designs, from which luxury goods are then beautifully made in England using artisanal methods and craftsmanship where possible.
ivarlondon.com is a site operated by Ivar Capital Limited (“We” or “Ivar”); we are a company registered in England and Wales under registration number 08514016. Our office is at 109 Gloucester Road, London SW7 4SS.
We are not regulated by or/and authorised by the Financial Conduct Authority.
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ACCESSING OUR SITE
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We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
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INTELLECTUAL PROPERTY RIGHTS
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We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
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OUR SITE CHANGES REGULARLY
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We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. Please read these terms of use on a frequent basis.
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INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
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We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
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VIRUSES, HACKING AND OTHER OFFENCES
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You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
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NO COMMERCIAL USE
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This site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of the site content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.
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YOUR ACTIVITY
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You agree that you will be personally responsible for your use of this site and for all of your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this site on a temporary or permanent basis.
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YOUR RIGHTS
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You have certain rights under the law. In England these include:
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That any products you order through this site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site;
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Certain remedies if a product is defective; and
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A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.
Nothing in the terms of use is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
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LIMITS ON OUR LIABILITY
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We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
Nothing in the terms of use is intended to affect your rights under the law (see “Your Rights” above).
If Ivar breaches the terms of use we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and Ivar at the time of you placing your order, and Ivar dispatching your order. We shall only be liable for losses up to 150% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect or consequential losses which are a side effect of the main loss or damage and space which are not reasonably foreseeable by you and us (for example, loss of profits income or loss of opportunity), and we exclude all other liability, and we exclude all other liability, whether legal, equitable, implied or otherwise, to the extent such exclusion is permitted by law.
We are also not responsible for failure to meet any of our obligations under these terms of use where such failure is due to events beyond our reasonable control.
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Compensation
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At our request, you agree to compensate us fully, defend us, and hold us Ivar harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these terms of use by you, including the use by any other persons accessing this site using your Internet account caused by your action or inaction.
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Our relationship
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You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Ivar as a result of the TOS or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Ivar, and we shall not be liable for any representation, act, or omission on your part.
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Eligibility to purchase
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In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The site is available only to individuals and others who meet the Ivar terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Ivar, whose applications are acceptable to Ivar and who have authorised Ivar to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Ivar reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Ivar feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Please refer to our Privacy Policy for further information about how we use your data.
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Orders
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All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Ivar offers products for sale that may be in stock and available for dispatch from our distribution centre. Your rights regarding Advance Purchase are the same as those for any other purchase at Ivar. Most products offered for sale will be produced upon placement of the order, with a delivery time of 6-12 weeks.
Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems queues or quality check issues identified when we receive an order into stock. In these circumstances, if the problems cannot be rectified within 18 weeks of the date of the advance purchase, we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of such notification.
Ivar will store a record of your transactions for a minimum of one year.
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PRICING POLICY
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Prices shown on the site are in GBP (or any other currency that has been selected) and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the site. All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the site at the time the order is accepted will be honoured, except in cases of patent error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from a courier company or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
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Acceptance of your order
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Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.
Unless you cancel your order, acceptance of your order and completion of the contract between you and Ivar will be completed when we send you email to confirm the details of the order that we agree to contract with you. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the terms of use.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
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Payment
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Payment can be made by Visa, MasterCard, American Express, Maestro and JCB cards, and any other methods which may be clearly advertised on the site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to ivarlondon.com. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Ivar, we will not be liable for any delay or non-delivery. We take reasonable care to make our site secure. All credit/debit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple, and secure, Ivar uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.
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Insurance and delivery
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Ivar insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Ivar, and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 12 weeks. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Ivar is not responsible for any delays caused by destination customs clearance processes.
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Returns and exchanges
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CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. This right does not apply to any personalised item, including any Ivar Bathroom or Ivar Furniture item, as each such item is made to order to the customer and personalised with their engraved initials.
Right to Cancel under the ICACRs
For any other items, you have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you acquire (, or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.
To exercise the right to cancel, you must inform us by email to: customercare@ivarlondon.com. You may also use the cancellation form but it is not obligatory. For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than:
(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
You shall return cancelled orders to an address that we shall provide on written request, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you may only use your right to cancel the order under the ICASRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email as described above.
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Colours and natural materials
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We have made every effort to display as accurately as possible the colours of our products that appear on Ivar. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate. In addition, due to the natural nature of many of the materials that we use, the colour, pattern, veining or other aspect of the materials will always vary from item to item, which in turn helps to make each item individual and unique.
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Taxes and Duties
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If a destination other than the United Kingdom or the European Union is selected, product prices displayed are exclusive of all taxes and duties, as well as UK VAT. As the recipient in such a delivery duty unpaid country, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.
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Links from our site
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Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
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Jurisdiction and applicable law
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The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site or any purchase from us.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
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Trade marks
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Ivar and the “four bows and two arrows” logo are UK, EU and US registered trade marks of Ivar Capital Limited.
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Variations
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We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
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Your concerns
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If you have any concerns about material which appears on our site, please contact the Ivar team.
Thank you for visiting our site.